Understanding and Managing Building Services

This thoroughly practical course is the ideal course for FM teams who need to develop their understanding of building services in order to ensure:

• Optimal satisfaction of organizational requirements
• Efficient and cost-effective maintenance and operation of building services
• Professional standards of procurement from, and management of, specialist consultants and contractors.

Objectives

To provide a core comprehending of building services in:

• The working environment.
• The success of the core business.
• The health and safety of the occupants.
• Operating cost and environmental impact.
• The optimization of cost and value.
• Strategies for continuous improvement.

Course Outline

Day 1

Building services fundamentals

• The function of services in commercial buildings and their importance to the core business.
• Electrical services.
• Lighting.
• Heating.
• Ventilation and air conditioning.
• Lifts.
• Water.
• Comprehending IT and communication systems.

Day 2

The provision of comfort and safety

• Statutory requirements.
• Health and safety legislation.
• Control of contractors.
• Risk assessment.
• Fire precautions.
• Legionella, sick building and other risks.
• Business requirements.
• Understanding user requirements.
• Matching systems to business needs.

Day 3

Getting the design right

• What the FM needs to know about the design and its procurement.
• Successful space planning.
• Relationship between services, space planning, and design.
• Getting the brief right.
• Supplier selection and management.

Operation and maintenance

• Input and output specifications.
• Resource options.
• Contracts principal elements.
• Tendering key steps.
• Selection criteria.
• Operational criteria.
• Maintenance trends.
• Performance-based service provision.
• Input and output specifications.
• KPIs and thresholds.
• Risk containment.
• Value-add opportunities.
• Performance contract strategy.

Day 4

Contingency planning

• Being ready for the unexpected
• Identifying and reducing risk
• Internal risks
• External risks
• Identifying threats at your site
• Managing risk
• Protective systems
• Occupier obligations
• Fire management
• Testing

Commissioning services systems

• Physical commissioning.
• Common problems.
• Typical costs.
• Commissioning stages.
• Continuous commissioning.
• Energy efficiency and the scope for environmental improvement.

Day 5

Satisfying the occupants

• Obtaining and responding to feedback.
• When to get feedback.
• Why?
• How?
• What to do with it?
• Practical exercises.

Air time

• Sharing experience and addressing specific issues of interest to participants.
• Course review.