Inquiry

Joining Forces: What Makes a Team

This training begins with a discussion of what makes a successful team and where the participants' teams may be falling short

The Communication Jungle: Understanding Different Communication Styles

Unit two focuses on Business Training Works' signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles and those of their teammates in order to adjust for better communication This session is beneficial to all who wish to work better with different kinds of people

Beyond Hearing: A Model for Better Listening

This component of the training exposes participants to a method for improving their listening skills. They will learn how to focus on the speaker, empathize with what is being said, analyse the message, and respond appropriately They will engage in several rounds of practice listening during which they will pinpoint their biggest challenges for additional instruction

Better Questions, Better Answers: Skills for Eliciting Communication

Many people can have an entire conversation without asking a single question Unfortunately, they often miss the point, miss facts, or miss an opportunity to communicate that they really understand the speaker This segment focuses on how to ask open-ended and closed questions and when to use each for better team communication

It's Not What You Say: Rephrasing for Better Relationships

The lesson in the saying "it's not what you say but how you say it" is one that takes some people years to learn In this portion of the program, participants will learn how to use language so that it will be better received in conversations and in writing Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminate phrases such as "that's not my job" and "I don't know"

Difficult Personalities and Difficult Situations: Dealing with Challenges

This section looks at ways to deal effectively with difficult personalities and tough situations From "negaholism" to backstabbers and whiners to minimal contributors, participants will discuss better ways in which to communicate and manage relationships with those whose actions make the process hard

Lost In Space: Teambuilding Survival Skills

Both fun and insightful, the program's final lesson includes a simulation game in which a team is stranded in space with limited oxygen and supplies Together, they must determine what items to select while waiting to be rescued During this activity, participants focus on negotiation and listening skills Furthermore, they discover that group consensus can lead to a better conclusion than choices made by individuals