The Perfect PA - For PA's & Executive Secretaries

The good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role. For most organizations, the most valuable resource is executive performance. The PA takes responsibility for much of the organization and coordination of an office. It is a task which calls for excellent planning skills, the ability to solve problems, tact, discretion, and very effective communication skills.

Course Objectives

• To develop the skills and attributes of a highly effective PA
• To enhance the productivity of the manager / team, and ensure the smooth running of the office / department
• To plan, organize, and manage time more effectively
• To communicate confidently and effectively with both colleagues and customers
• To deal with the additional pressures if you are working for more than one person
• To deal effectively with difficult people and situations
• To ensure the telephone is answered in a professional and confident manner
• Have a clear understanding of the role and responsibilities of the Perfect PA
• Organize yourself, your boss, and your team
• Get a more proactive approach to the working day
• Identify the fundamentals of time management
• Develop a method of planning and prioritizing your workload
• Have improved communication for dealing with colleagues and customers
• Have improved knowledge of working effectively with colleagues and your manager
• Determine the key elements of good business writing
• Set tips on how to arrange business travel
• Utilize the telephone correctly in your organization

Who Should Attend?

This course would ideally suit those currently working as a PA (Personal Assistant), or an Executive Secretary. It would also be beneficial for staff looking for promotion from an administrative role up to a more senior level.

Course Outline

• Roles & responsibilities of a pa
• Skills & qualities of an effective pa
• The smooth running of the office
• Dealing with the in-tray
• Managing your filing
• Building effective relationships
• Understanding your boss
• Handling stressful or conflict situations at work
• Planning and organizing
• Some helpful tools for organizing your tasks
• The ‘bring forward’ file
• Analyzing your priorities
• Creating a daily to-do list
• Managing interruptions
• Making travel arrangements
• An introduction to business writing
• Some tips for clear writing
• Beginnings & endings for business correspondence
• Telephone etiquette – the basics

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session