ITIL® 2011 Edition Foundation: Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

• Identify the five aspects of Service Design
• Recognize how to ensure that Service Design scope is aligned with business needs
• Identify considerations when designing a service solution
• Identify the options of status within the Service Portfolio
• Match roles in the enterprise architecture with their functions
• Recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
• Identify the features of process design
• Recognize scenarios that illustrate metric tree benefits
• Demonstrate knowledge of the five aspects of Service Design