Supervisory Management Skills - For 1st / 2nd Level Supervisors

This program is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

Course Objectives

• To clearly define the role of a supervisor
• To set out clear guidelines for effective supervisory management
• To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation
• To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
• To enable delegates to understand the value of delegation and prioritizing, so they are more effective and efficient in their work
• To examine the principles of management, effective planning and self-organization
• To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

Who Should Attend?

Those new to supervisory positions or those who have received no formal training in Supervisory Management Skills.

Course Outline

Defining Supervisory Management

• The Roles & Responsibilities Of A Supervisor
• The Difficulties Experienced By A Supervisor
• The Key Competencies Needed By Supervisors

Leadership

• Definition Of Leadership & The Qualities Required To Lead People
• Different Leadership Roles
• Your Preferred Personal Leadership Style - An Assessment
• Leadership Styles - Which Is Appropriate?

Motivation

• How People Are Motivated
• The Role Of The Supervisor In Motivating Others
• Guidelines On Motivating People

Planning & Goal Setting

• Steps To Effective Planning
• Guidelines For Setting SMART(ER) Objectives

Time Management

• Identifying Time Wasters
• Being An Effective Time Manager
• Choosing The Right Time To Do The Right Work
• Using The 'Prime Time' Principle

Effective Delegation

• The Advantages & Disadvantages Of Delegation
• Reasons Why Supervisors May Not Delegate
• When To Delegate
• To Whom To Delegate
• How To Delegate
• Using Delegation To Develop Your Team

Communication

• Why Do We Communicate?
• Barriers To Communication
• Communicating Effectively
• Body Language - The Impact Of Non-Verbal Communication
• Being An Active Listener

Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
Corporate Communication

Behavioral Styles

• Understanding Different Behavioral Styles
• Taking The Right Attitude
• The Benefits Of Being Assertive
• Key Steps To Being Assertive

Reviewing Performance

• Constructive Feedback
• Feedback Principles
• Performance Appraisals

Taking It Forward

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session