Sustaining Improvements and Gains from Six Sigma Projects

As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training plan.

Documentation such as manuals, work instructions, and standard operating procedures will be discussed, along with different measurement tools that can be used for ongoing evaluation of the improved process. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

• Identify the overarching benefit of conducting a postmortem analysis in a Six Sigma project.
• Determine what a Black Belt should have done differently in scheduling and selecting participants for a postmortem analysis, in a given scenario.
• Identify the three categories of points to prepare for a postmortem session.
• Recognize the key objectives of conducting and presenting the results of a postmortem.
• Match examples of planning considerations to the aspect of training they help you to plan.
• Identify elements that enhance communication in a training session.
• Recognize examples of recommended presentation practices in a given training scenario.
• Identify good practices associated with evaluating and following up on training.
• Identify the characteristics of effective documentation.
• Rank four types of documentation according to the documentation hierarchy.
• Distinguish between types of documentation by recognizing examples of information suitable for each.
• Recognize the best strategy for ongoing evaluation.