Customer Drive

The latest customer service game. Important topics such as customer service, really caring about the customer experience and efficient handling form the thread of this simulation. Each participant is actively immersed in the game. The playful design ensures active involvement and much fun. Not available as a Public Course.

Within the challenging setting of this game, participants learn important lessons about customer needs and what it takes to meet them. We also address other topics such as dealing with questions and handling complaints in the most effective way. Facing customer demands, participants will also feel the pressure to do so efficiently in order to keep waiting times low whilst continuously balancing between service effectiveness and costs.

Benefits

• Emphasis on Personal Accountability In this business game, the emphasis is on your own actions and responsibility. What works? What is not working? What can one person do better? Participants are provided with a fun way to give and obtain customer feedback.
• From Theory to Practice At the root of this training are customer-oriented service concepts such as first call resolution, end-to-end responsibility, complaints handling
• Much More Than a Game It is an active learning experience that creates impactful changes through its playful approach.
• Boosting Customer-Focused Competencies Customer focus is the key to being successful in this game.