Business Etiquette & Conduct

Understand what etiquette is & why it's important

Learn strong, professional social skills including:

• E‑ffective introductions
• Creating a good first impression with the "3 c's"
• Minimize nervousness in social situations
• Master the art of memorizing names
• Learn the 3 steps to eff‑ective handshakes
• Enumerate the 4 levels of conversation
• Multi-cultural challenges : culture highlights of uae, china and brazil
• Understand the protocol for ordering in a restaurant, paying the bill & tipping

Master professional o­ffice conduct including:

• Etiquette in relation to open plan & cubicle environments
• Working out of the office
• Do's and don'ts in meetings
• Time management

Master the fundamentals of email etiquette

Acquire telephone etiquette fundamentals

Learn how to dress for success

Gain valuable insight into international etiquette

Career Path

After completing this course, you and your staff would have learnt the professional and ethical: steps in making introduction, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior how to make phone calls, conduct during meetings