Total Quality Management: The Emirates Quality Mark (EQM)

The Emirates Quality mark (EQM) is an indicator of performance and safety. It is very popular to organizations in the UAE. T he EQM fills consumers with confidence, secure in the  knowledge that the product they are purchasing has been evaluated against the safety  requirements. Organizations use the EQM criteria either through winning the award, applying  for it, or even just using its excellence model as a self-assessment tool for self- improvement.  This course will provide you with theoretical and practical in- depth experience of assessing an organization according to The Emirates Quality Mark criteria.

Target Audience

This course is created for those wishing to develop essential assessor skills and be able to  perform self- assessment, internal assessment and peer assessment of organizations according to  The Emirates Quality Mark criteria.

Learning Outcomes

Upon Completion of this Course trainees will be able to understand the approaches to internal  and external assessment, apply the concepts and details of The Emirates Quality Mark criteria to  produce value- adding performance analysis, and work together with others in an assessment  environment.