Developing The Quality Mindset

At the end of this course, participants will be able to:

• Appreciate the importance, principles and techniques of quality as practiced within their organization

Expected Accomplishment(s):

• Understanding the principles of quality within the organization
• Understanding the quality concepts of TQM and ISO
• Develop standards for continuously improving quality of work and ways to measure performance
• Develop ways to improve customer focused quality
• Practice quality tools in identifying areas for improvement.

Who can Benefit:

This Course Will Benefit Junior Staff From All Sectors Who Seek To Improve Their Quality Of Work Within The Organization And Who Are Eager To Broaden Their Knowledge Of Quality Related Aspects.