Strategic Quality and Systems Management

Total quality management (TQM) is a management approach to long- term success through  customer satisfaction. This training course in TQM teaches you how to use a combination of  strategy, data, and effective communication to integrate quality into all aspects of your  organization.

Target Audience

Leaders, Supervisors, Quality Managers, middle managers, and all employees

Learning Objectives

This course focuses on customers to determine the level of quality, employees' participation and  satisfaction as internal customers, documenting and reducing processes. The TQM course  focuses on the horizontal processes interconnecting different functional strategies often  organized into vertically structured departments.