Certificate in Quality Management and Business Performance

This course will deepen delegates' understanding of how they can help transform their organisation to deliver business excellence. The effective implementation of the tools and techniques that they will learn can help secure greater market share and increased profits, as well as reduce costs.

Content

• Business excellence: a framework for business management?
• A fast-track method of implementing Business excellence
• Understanding and communicating why your business exists
• Determining an approach to fulfilling your business purpose
• Identifying what needs to be done to deliver your strategy
• Tools and techniques for process improvement
• Organising key business processes to effect management control
• Managing the people dimension of your business
• Converting vision into reality with a 5-year business plan making
• The history and development of the Balanced Scorecard
• Measuring and monitoring
• Making the Balanced Scorecard a 'living' document
• Linking the Balanced Scorecard to the Business Excellence model
• Linking the Balanced Scorecard to performance management systems
• Using the EFQM to conduct self-assessment

Who should attend

This course is designed for business leaders and executives who wish to implement quality tools and models in their organisations

Benefits of attending

• Understand the business case for business excellence and its potential to have an impact on a business
• Determine the best approach to fulfilling a business' purpose
• Build a Balanced Scorecard for your organisation which is linked to the Business Excellence Model and to performance management systems