Technical Services Officer

Job Summary

The Engineering Technical Services (ETS) department ensures optimal performance for one of the world’s most advanced aircraft fleets. We focus on fleet technical management, airworthiness, and technical support to uphold safety, reliability, cost-effectiveness, and passenger comfort.

Our skilled engineers work closely with manufacturers and vendors to advance aircraft technologies. ETS includes Fleet Technical Management, GCAA/EASA Design Organization, Maintenance Programmes & Configuration, and Technical Publications. We drive innovation and maintain top industry standards to ensure peak operational excellence.

The Technical Services Officer will provide fleet technical management, continuing airworthiness management and technical support functions for Emirates fleet to ensure compliance to regulatory & safety requirements, reliability, passenger comfort and cost effectiveness.

In this role, you will:

• Support Technical Services Engineers with fleet technical management activities, continuing airworthiness management and technical support functions for assigned section, ie Airframe, Structures, Avionics, PowerPlant and Cabin Interior.
• Support Technical Services Engineers with evaluation of manufacturers/regulatory authorities? technical documents, taking appropriate actions and update internal engineering documents including Engineering Orders and Special Engineering Workcards.
• Review in-service data (e.g Tech log, Pilot Reports, Defects) and recommend actions to improve fleet, engine, component and/or system reliability and maintainability, including optimisation of aircraft maintenance programs.
• Provide appropriate technical support in the acquisition of new aircraft and end of lease activities.
• Provide technical clarifications/justification to internal stakeholders in support of cost optimisation, contract negotiation, repair and modification processes.
• Carry out project functions in support major modifications, retrofits, cabin reconfigurations and aircraft phaseout requirements.
• Support Technical Services Engineers to deliver technical assistance and operational support in disruptions scenarios including the handling of technical/Aircraft on Ground (AOG), troubleshooting, aircraft chronic and deferred defects and technical delays.
• Support Technical Services Engineers to address fleet significant faults, defects, design issues and quality escapements and liaise with Vendors and Manufacturers to keep a track of open technical queries and develop follow-up action within the group.
• Review and analyse technical data in support of dept KPIs, highlighting trends and making recommendation reports/proposal for improvement.
• Contribute to department IT initiatives and collaboratively develop concepts and methods to improve efficiency within the group functions.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent).
• Bachelor’s Degree in Aeronautical/Mechanical/Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 3 years Experience related Aircraft Engineering experience.
• 3 year of experience in Engineering.
• Should have a minimum of 1 year in Technical Services function.

Knowledge/skills:

• Knowledge of latest technical developments and industry trends on respective systems.
• Ability to analyse and synthesise technical information for implementation in cost effective ways.
• Excellent drafting/report writing skills.
• Demonstrable experience in managing complex tasks and decision making in a fast paced environment.