Tech Assistant

Job Summary

Are you passionate about technology and skilled in troubleshooting? Join our team as a Tech Assistant and be a key player in keeping our IT systems running smoothly!

Job Description

• Assist the IT Manager with the installation and maintenance of hardware and software.
• Serve as a secondary contact for PC hardware and software issues.
• Manage the lifecycle of technology assets, ensuring equipment is ordered and available.
• Handle disaster recovery and business continuity related to technology.
• Identify and resolve performance issues with our systems.
• Ensure all technology assets are secure and well-maintained following Mama Shelter standards.
• Oversee data communication and manage telecommunications equipment.
• Support mobile phone issues and troubleshoot high-speed Internet problems.
• Provide desktop support, including imaging desktops, installing software, and migrating data.
• Maintain IT inventory and logs of hardware and service calls.
• Document and archive all IT correspondence and troubleshooting efforts.

Qualifications

• You have strong knowledge in LAN, security, wireless, IP telephony, and hospitality software.
• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Your Little Extras

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests.
• Relationships matter.
  You’ve got everyone’s back: We’re all in this together – one big family making magic happen.