System Support Supervisor

Job Summary

Manage Support Desk functions including but not limited to:

• Man 24 x 7 support and provide support to end users by coordinating with different IT providers.
• Assist System Support Officer to develop and implement performance strategies, reports, etc.
• Develop and implement solutions using MS- SharePoint
• IT resources optimum utilization
• Propose best solutions for business requirements
• Monitor the tasks assigned to System Support team are completed according to the KPIs, SLAs, SOPs and Work instructions
• Effective communication with internal & external stakeholders

About You

To be considered in this role you must hold a Bachelor’s Degree or equivalent and with minimum 3 years of job-related experience of which 1 year should be with previous experience in supporting GHA, Airport or airline, etc. IT systems. Experience in MS SharePoint, SharePoint Designer, ASP.Net/HTML/CSS/JavaScript, etc. is an added advantage.

You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role. Previous experience within Airline / Aviation background is highly preferred.

Note: you will be required to attach the following

• Resume / CV
• Copy of Highest Educational Certificate
• Copy of Passport