IT Support Technician

Job Summary

Support critical business functions and provides detailed and specialized IT technical expertise. Works under general direction within a clear framework of accountability, exercises substantial personal responsibility in proving IT support to the end users’ for their day to day IT incidents and service requests;

Key Responsibilities

• Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs;
• Carry out the Deployment and installations of end user computer equipments and peripherals based on the business demand;
• Fulfill the end users IT requests for software installations, software configurations, hardware relocations and other business requirements;
• Facilitate end user hardware and operating systems upgrades as and when necessary;
• Participate in the end users computing projects for various IT initiatives;
• Contribute to the development of software installation procedures and end user guides.

About you

Qualifications
Diploma degree in Computer Science, Information Technology, Information Systems or other relevant discipline;

Knowledge and/or Experience

• Minimum 3 years of IT experience (ideally within Oil & Gas industry);
• Competent knowledge in core skill applications, tools, and techniques;
• Conversant with relevant IT national and international standards;
• Demonstrated experience in project management;
• Demonstrated experience in IT support environment;

Technical and Business Skills

• Good written and spoken English;
• Good interpersonal and analytical problem-solving skills;
• Specialized technical expertise and broader IT knowledge.